Refund and Returns Policy

Effective Date: July 3, 2026

At Swag Sole, customer satisfaction is our priority. Please read our Refund & Returns Policy carefully before placing an order.

1. Return Eligibility

We accept returns only if:

You receive the wrong product.
The product arrives damaged or defective.
The item has a manufacturing defect.
The product is unused, unworn, and in its original packaging with all tags intact.

To be eligible for a return, you must notify us within 48 hours of receiving your order and provide clear photos or videos of the issue.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

Products that have been used or worn.
Items without original packaging or tags.
Products damaged due to misuse or improper handling.
Products purchased during clearance or special sale events (unless damaged or incorrect).
Any customized or personalized products.

3. Exchange Policy

If you receive a damaged, defective, or incorrect item, we will arrange a replacement subject to product availability.

If the same product is unavailable, you may choose:

A similar product of equal value.
Store credit.
A refund (where applicable).

4. Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method.
Processing may take 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

5. Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), Swag Sole will bear the return shipping costs.

For any other approved returns, the customer may be responsible for return shipping charges.

6. Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return only if it meets the eligibility conditions outlined in this policy.

7. Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our support team.

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Swag Sole is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.