Shipping & Delivery Policy

Effective Date: July 3, 2026

Thank you for shopping with Swag Sole. We strive to deliver your orders quickly and safely. Please read our Shipping & Delivery Policy to understand how we process and ship your purchases.

1. Order Processing

Orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotional events, or sales, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are:

Metro Cities: 3–7 business days
Other Cities & Towns: 5–10 business days
Remote Locations: 7–12 business days

Delivery times are estimates and may vary depending on your location, courier service availability, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Swag Sole may offer free shipping on eligible orders or promotional campaigns.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing your tracking details. You can use the tracking number to monitor the status of your shipment.

5. Delivery Attempts

Our courier partners will make delivery attempts as per their standard delivery procedures.

If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us. Additional shipping charges may apply for re-dispatch.

6. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

Swag Sole is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

7. Delayed Deliveries

While we aim to deliver every order on time, delays may occasionally occur due to:

High order volumes
Weather conditions
Public holidays
Courier service disruptions
Natural disasters or other unforeseen events

We appreciate your patience and will assist you in tracking your order whenever possible.

8. Damaged or Missing Items

If your package arrives damaged, tampered with, or if any item is missing, please contact us within 48 hours of delivery with clear photos of the package and product.

We will investigate the issue and provide an appropriate resolution.

9. International Shipping

Currently, Swag Sole primarily ships within India. If international shipping becomes available, eligible countries and shipping rates will be displayed during checkout.